Tim and the folks at Twin Cities Harley Davidson -- Lakeville are simply awesome to work with! They treated me fairly, honestly and were simply a pleasure to work with -- from the purchase to showing me the details of the Triglide I bought. If you are looking for bike, call Tim -- you won't go wrong!
I'd like to comment on my buying experience. First, I am a new rider. Prior to two weeks ago, I had never ridden a motorcycle. After getting my permit and endorsement, I went shopping for a bike. Ever since I can remember, I have always wanted to ride a Harley Davidson. So one can imagine my excitement about finally realizing that dream. The staff at Twin Cities Harley Davidson were outstanding. I'd like to single our Gordy, my sales rep. Gordy took a lot of time in assisting me. He was/is quite personable and he was never pushy insofar as getting me to buy a bike. When I encountered a snafu at home, Gordy reached out and asked if I was okay. Once I got things sorted out, Gordy and Sean Wheelock put me on two different bikes based on what I wanted. I ended up with a 2013 Fat Boy (FXDF 103). I'd also like to give a shout out to Jaymee in the finance department. He was very helpful in arranging the financing and was a pleasure to do business with. Finally, Sean Wheelock was also great to work with. He stopped by several times to ensure that my buying experience was a positive one. Kudos to the staff at TC HD!
Thomas Lenzmeier, Apple Valley, MN
Top shelf experience all the way around! Jonny was super helpful and knowledgeable about the details between the different models I was interested in. Gave me a tour of the place while we were waiting on the finamce team to work some numbers for us and introduced me to all the staff. Everyone was so friendly and helpful. I've bought several new vehichles from various dealers and its normal for everyone to be friendly before they get your dough, but I've been back in a couple times since for a quick heal/toe shifter adjustment as well as accessorie shopping and everyone was still super friendly and seemed genuinely excited that I was so happy with my new Street Glide Special. Thanks again for helping me get my dream bike!
Jeremiah Peterson, Prior Lake, MN
Let me start, I do not normally fill out reviews, but I was so impressed with the buying experience, flexibility with the Business Mgr to get the paperwork done, the parts guys answering questions about my new bike, and the service guys checking out an issue I thought I had without a service call. Even the girl in motor clothes giving me a rain check so I could bring my bride in for a shirt selection ! Great job by everyone, and a great way to get on a new ride !!
Would shop elsewhere if Darren wasn't there....plan an entire trip to the Cities just to go to this dealership! The only thing missing is a wedding chapel and tattoo parlor!
Laurelle McDannel, Sioux Falls, SD
Had a fabulous experience at TCHD. Tim walked me through the whole process. He made sure I got the Motorcycle that I wanted and made that any questions I had were answered. This was by far the best experience I have ever had in any dealership ever!
Mark Moriarty, Columbia Heights, MN
Darren Nichols is very knowledgeable and professional.
Sheila Bonner, Apple Valley, MN
Always helpful with my questions on upgrades to my bike. Great promotions. Fun place to be with a knowledgeable staff.
Rob Arnold, Apple Valley, MN
Darren Nichols is an absolute peach, and a good friend as well. He's a straight shooter, and I trust his knowledge and experience.
Jim Harings, Salem, CONNECTICU
I've been doing more shopping for a motorcycle than any red blooded American boy ever should. Darren always takes great care of me, even smiles from time to time. All I've purchased so far is Tshirts, but when I finally get the balls to pull the trigger it'll be with you, because of Darren. Thank you
Chris Nelson, Savage, MN
I just had my bike completely rebuilt after a crash last fall. The guys in the service department, Jon especially, were incredible in working through the entire process. From the estimate all the way through the insurance process, those guys handled the bulk of the work. The put the bike back together better than it was before the crash and went above and beyond to make sure that I was happy with the process. I would highly recommend taking your bike to TCHD-Lakeville for any insurance related claims. These guys knocked it out of the park and made it as painless as possible! Hats off fellas
Kallan Blake, Hopkins, MINNESOTA
The best customer service around. When 2 other Harley dealers refused to work with us, we went to these guys and bought a new 2018 CVO. Thanks again everyone
SHAWN DAKOVICH, HASTINGS, MN
Bought a new ultra limited from TCHD. Very good experience. They were willing to deal to make this purchase happen. Would highly recommend this dealership to anyone considering buying a cycle. Our salesman was Tim. He treated us very well also. Thanks
Purchased a pre-owned Fatboy in July 2017. Since then I have also dealt with the Neil, Jon, and Jake in the service department, and Fred in the parts department for some accessories. Everyone has been fantastic and ready and willing to answer any questions I have had. From initially getting a great price on the bike to dealing with service and parts the experience as been great. I will keep going back.
L J Schweich, MN
Steve sold my friend a bike very awesome person.
Cody and Lindsay were great sales people helpful, and answered questions I had! Definitely would come back and buy just cause of their friendliness! 5 stars!!!
Igor Kondratyuk, Eden prairie, MINNESOTA
I purchased my second Harley from this dealership, this time it was under the new ownership. The overall experience was excellent. I had an eye on a Softail for over a year and stopped in to speak with Kyle Evangelista about getting the process started. I traded in my Sportster and Kyle had some numbers run as we looked at my new options. He was very patient as I agonized over my choice of colors. Kyle was a great resource to work with there and I appreciated all his insight throughout the process.Patrick treated me very fair on the trade-in of my old bike and incorporated that into some very competitive numbers on a new one. I was very happy with the deal I received and directly influenced me making a purchase here.Darren in the finance area was slammed that particular day with other purchases and it was late on a Friday. He was very easy to work with and explained all my options thoroughly. As the final step in the process, it was great to have him complete my purchase.The whole operation there was friendly, knowledgeable and never came off pushy. Hats off to a well-oiled machine and love my new bike!
Derek Holmquist, St Louis Park, MN
Thanks for the great service,Patrick and Jake
Mike Kahler, Burnsville, MN
I have been wanting to get a new motorcycle from my previous Suzuki GSXR so I decided to pop into the local Harley Davidson in twin cities. I was greeted by the general managers Patrick and Sean. These two gentlemen were extremely polite and did not hesitate to answer all of my questions! I felt that they genuinely wanted to find the PERFECT bike for me, rather than pushing a hard sale. They didnt give me any grief about switching from a sports bike, to a Harley either! Normally theres usually some razzing about taking 3 years to cross over to a big boy bike! I deiced that the road king was the bike for me. When its time to make my purchase I will not hesitate to come back and visit Patrick! Thanks guys you rock!
George Harrison, Lakeville, MN
TCHD is a one stop shop for all your Harley needs. I came in just to "look" and left with my very first Harley. The price i paid was BELOW market and MSRP value. They absolutely are your best price, genuine Harley Dealer. No haggling over price, financing was easy and my bike is being protected and stored for a great price too! Overall, I'll spend every penny for my bike needs with the guys/gals at TCHD. Thanks again, Patrick, Timmy and Danielle!
R Italian, mankato, MN
Would like to thank Lindsey Hartnett for all her nolage and professional sales
Mark Schinigoi, Rochester, MN
I've been thinking about getting a bike for 2 years now. I walked in to get a gift card and Deirdre introduced herself and we started talking and that day I walked out owning a bike! She made me feel comfortable and so did everyone working that day. Thank you so much for making it finally real! :)
JANETTE WAS GREAT BOUGHT A ROADGLIDE ULTRA I COULDNT BE HAPPIER THANKS TCHD YOUR AWESOME
Bought a 2016 Road King and then decided to buy a 2016 Ultra Limited instead. The dealership treated me with respect all the way through the process. Shawn made me a great offer on the Road King, and an awesome deal on the Ultra. From Shawn (Sales Manager)) to Jeanette (best lo pressure sales person ever) to Craig (finance) to Daniel and Derrick (service)to the ladies selling clothes to the men in parts, this place is family. You guys once again exceeded my expectations both in product and in service.
Robert Squillace, Rosemount, MN
Lars is the best parts man I have run across, period. He is extremely knowledgeable and goes above and beyond to sell me only what I need and explains why the part is that. He is not just a computer key pusher, he knows Harley's, he is an asset to your business. I can buy a new bike from anyone for the same price, people like Lars and the rest of your parts and service staff are what bring people back for new bikes and service.
Jeff Carlson, St louis Park, MN
Levi Pitney was our Salesperson. He did a great job-thank you Levi!
Clint Anderson, Rosemount, MN
I purchased a used Road KIng Classic from Dave B. He is very knowledgeable about all things Harley and he was a real pro. Thanks! you have gained a customer and a friend. Jim P
James Peters, Pine City, MN
"I would like to say that your staff was great to work with and Nick Ringstad sold me my Ultra limited and went over the bike more than I would have thought very good to deal with at a fair price also. One more coment is I looked at Rochester Harleywhich staff was also good and looked at Albert Lea and Faibualt Harley and they where the worst noone to help poor service you guys had the best deal and again Nick Ringstad did a great job on my new bike. Thank you again Dale Kurtz proud new owner of a 2012 Ultra Limited "